Digital Growth Agency

Scale Your Business
With Systems That Work

Paid Media. Web Design. AI Business Systems. We build the infrastructure that turns your business into a growth machine — consistent results without the guesswork.

For brands ready to invest in paid advertising · Service businesses needing a professional digital presence · Companies ready to automate and scale with AI

Meta & Google Ads
Web Design
AI Business Systems
Performance Creative
Booking Automation
28–55%
Lower cost per lead within first 60–90 days
4–6x
ROAS through precision media buying
100%
Custom-built websites tailored to your business
24/7
AI systems so you never miss a lead
What We Do

Three Services. One Agency.
Unlimited Growth.

01 — PAID MEDIA
Paid Media Management
Meta and Google Ads managed end-to-end. Signal clarity, creative testing, and scalable results for businesses ready to grow.
Learn more →
02 — WEB DESIGN
Web Design & Systems
Professional websites for service businesses and beauty professionals — with booking systems, automations, and copywriting included.
Learn more →
03 — AI SYSTEMS
AI Business Systems
Custom AI that qualifies leads, books appointments, sends follow-ups, and runs your operations around the clock, automatically.
Learn more →
Client Results

Straight From Our Clients

★★★★★

They turned around our $68K monthly losses to $28K monthly profits in just three months. Clear strategy, disciplined execution, and results that speak for themselves.

LP
Lillian Pratt
DTC Agency Owner
★★★★★

Our clothing brand's revenue grew by $31K in under 60 days after their funnel and ad strategy overhaul. It was exactly the breakthrough we needed to scale confidently for Q4.

NC
Nick Chen
Retail Brand Founder
★★★★★

Nayu Media helped us double our monthly leads while cutting acquisition costs by 35%. They automated our follow-ups — now our ad spend feels like an investment, not a gamble.

KR
Kyrie Rivera
Real Estate Team Leader
Industries

Industries We Commonly Work With

E-Commerce
Coaches & Consultants
Real Estate
Beauty & Wellness Professionals
SaaS
Retail
Local Services
AI-Ready Small Businesses
Service-Based Businesses

The common factor is not industry — it is readiness to grow with the right systems behind you.

Ready to Turn Your Business
Into a Growth Machine?

Let's figure out which service moves the needle most for you — no pressure, no pitch.

About Us

Built to Bridge the Gap
Between Clicks and Customers

We are a digital growth agency built on one belief: businesses should not have to choose between getting more leads and having the time to serve them. We combine sharp marketing with intelligent systems to help you grow smarter — not just harder.

Who We Are

An Agency That Builds Systems, Not Just Campaigns

Nayu Media is a full-service digital agency offering paid media management, professional web design, and custom AI business systems. We work with service businesses, beauty professionals, e-commerce brands, coaches, and any business ready to grow with strategy and precision.

Every client comes to us with a unique story, a specific market, and goals that actually matter to their bottom line. We do not run cookie-cutter campaigns or build template sites. We diagnose first — understanding your business, your audience, and your numbers — before we build anything.

The result is not a spike on a chart. It is compounding growth built on systems designed to hold up as you scale.

Strategy First
Every engagement begins with a diagnosis. We understand your numbers, your audience, and your goals before recommending anything.
Systems Over One-Offs
We build infrastructure that compounds — not campaigns that spike and fade. Everything we create is designed to scale with you.
Transparency Always
No jargon. No hidden complexity. Clear communication, measurable outcomes, and reporting you can actually understand.
Long-Term Partnership
We are not chasing retainers. We are building relationships where your growth and our growth are the same thing.
How We Work

Our Process — Every Time

01
Diagnose
We learn your business, your current setup, your audience, and where growth is getting stuck before we recommend anything.
02
Strategize
We design the right approach for your stage — paid media, web presence, AI systems, or a combination — with clear priorities.
03
Execute
We build and launch with precision. Campaigns go live. Sites get built. AI systems get deployed. Everything is production-ready.
04
Optimize
We monitor, test, and iterate. Performance is reviewed weekly and monthly. We adapt as your business grows.
Why Us

What Makes Us Different

Enterprise Expertise, Boutique Service
We work with industry-level standards and buying platforms, but every client gets our full attention — not a junior account manager.
Results Without the Smoke and Mirrors
No endless jargon. No bloated reports. Just clear strategies, measurable outcomes, and conversations you can understand.
Data Meets Creativity
Great results are not just numbers. They are messages that resonate. We balance analytics with bold, conversion-driven creative thinking.
Your Growth Equals Our Growth
We succeed when you succeed. That alignment shapes every recommendation, every campaign, and every system we build for you.
Our Promise

We Will Always Be Straight With You

We will not pitch you services you do not need. We will not pretend results happen overnight. But we will commit to treating your business like it is our own — with precision, transparency, and a relentless focus on what actually moves the needle.

Ready When You Are.

No pressure, no urgency. Just a focused conversation about your business and where you want to go.

Our Services

Three Ways We
Grow Your Business

Choose the service that fits where you are right now — or combine all three for a complete digital growth system built to scale.

Paid Media

Paid Media.
Built to Scale.

Media Buying That Turns Ad Spend Into Sales

We specialize in paid media management for established businesses that need ads to perform predictably. End-to-end management with a focus on signal clarity, efficiency, and sustainable growth.

We work best with businesses that are already generating revenue, value transparency, and want paid ads to become a reliable, scalable acquisition channel.

28–55%
Lower cost per lead within 60–90 days
90 days
To reach predictable lead volume
4–6x
ROAS through disciplined media buying
2–4x
More consistent lead flow post-optimization

What Is Included

Strategy & Account Setup
Full audit, rebuild, and campaign architecture designed for your goals and budget stage.
Campaign Management & Optimization
Daily monitoring, bid management, and continuous optimization across all active platforms.
Audience & Creative Testing
Structured testing frameworks to identify what converts and scale it systematically.
Conversion Tracking & Analytics
Proper tracking setup so every optimization decision is grounded in clean, reliable data.
Weekly Performance Monitoring
Proactive management — we catch underperformance before you have to ask.
Clear, Jargon-Free Reporting
Weekly summaries, monthly KPI reviews, and real-time dashboard access.

Ready to Talk Paid Media?

Book a strategy call — no obligation, just clarity.

Case Studies

Real campaign work across paid social, paid search, and multi-channel media buying.

Meta AdsE-CommerceROAS Improvement

Meta Ads Strategy & Performance Optimization for E-Commerce Brand

Led Meta (Facebook & Instagram) ad strategy, execution, and optimization for an e-commerce brand focused on improving ROAS and scaling profitability. The brand had existing ad spend but lacked a structured approach to campaign architecture, audience strategy, and creative testing — leading to inconsistent performance as budgets increased.

Approach

  • Audited existing campaign structure and identified key inefficiencies in audience overlap, budget allocation, and creative fatigue.
  • Rebuilt account architecture with clear funnel separation: prospecting, retargeting, and retention campaigns.
  • Managed campaign structure, audience strategy, creative testing, and budget allocation to ensure performance decisions were data-driven.
  • Oversaw ongoing optimization and performance monitoring while maintaining clear reporting and communication.

Focus Areas

  • Account structure optimization
  • Audience overlap elimination
  • Creative fatigue management
  • Budget allocation efficiency
  • Signal clarity improvement
  • Scalable campaign architecture

Outcome

Improved performance clarity, more efficient ad spend, and a scalable account structure designed for long-term growth. ROAS stabilized and increased as the new structure allowed for cleaner signal reading and faster optimization cycles.

Our Process

Clear Expectations.
No Pressure.
No Guesswork.

Booking a call with Nayu Media is not a sales trap — it is a fit check. This page walks you through exactly what happens after your call so you can decide with full clarity whether this partnership makes sense.

The Process — All Three Services

What Happens After Your Call

The process is the same regardless of which service you are inquiring about — clarity first, execution second.

01 — Paid Media

Paid Media Management

For businesses ready to invest in paid advertising and turn ad spend into a reliable acquisition channel.

  • 1
    Account audit — we review your current ad setup, spend, and performance data.
  • 2
    Strategy alignment — we outline the biggest opportunities and what to prioritize first.
  • 3
    Proposal — clear scope, timeline, and investment. No hidden fees.
  • 4
    Onboarding — account access, tracking audit, creative brief, and launch within 7 days of sign-off.
  • 5
    Weekly updates and monthly reports from day one — no chasing us for information.
02 — Web Design

Web Design & Systems

For service businesses and beauty professionals ready for a professional digital presence that works while they work.

  • 1
    Discovery call — we learn about your business, your clients, and your goals.
  • 2
    Package recommendation — Starter Site or Business Suite based on what you actually need.
  • 3
    Full payment upfront, then content collection begins — you provide content (Starter) or we collect what we need to write it (Business Suite).
  • 4
    Build — your site comes together on a custom timeline tailored to your project scope.
  • 5
    Review, approval, and launch. You go live.
03 — AI Systems

AI Business Systems

For businesses ready to automate lead qualification, booking, and follow-up so they stop losing time and opportunities.

  • 1
    Needs assessment — we map your current workflow and identify where automation saves the most time and money.
  • 2
    System design — we outline exactly what we will build and how it will work for your specific business.
  • 3
    Full payment and kickoff call — we gather everything we need to start the build.
  • 4
    Build and delivery of your custom AI system on a timeline tailored to your scope.
  • 5
    Handoff and walkthrough — we train you on the system and set up ongoing maintenance.
Alignment Check

What Happens If There Is — Or Is Not — Alignment

If There Is Alignment ✓

  • We outline the biggest opportunity and what to prioritize first
  • You receive a clear proposal with full space to decide — no pressure
  • We start lean and scale intentionally — no bloated packages or forced upgrades
  • Onboarding begins within 3 business days of sign-off
  • You leave every interaction with more clarity than when you started

If There Is Not Alignment

  • We will tell you directly and explain exactly why
  • We will not push you into a retainer or project that is not the right fit
  • We may suggest waiting until your business hits the right stage
  • We may recommend fixing fundamentals before investing in growth systems
  • Saying not yet is part of how we protect results — for you and for us

We Build Systems Designed
to Compound.

Clean data, disciplined execution, and a long-term view of growth. If that is how you think about scaling, this will likely be a good fit.

Legal

Website Terms
& Conditions

Please read these Terms & Conditions carefully. They govern all services provided by Nayu Media.

Effective Date: March 20, 2026  ·  Last Updated: May 20, 2026

By purchasing services from Nayu Media, submitting payment, signing a proposal, or otherwise engaging our services, the Client ("Client," "you," or "your") agrees to these Terms & Conditions.

1. Services

Nayu Media provides digital services including but not limited to website design and development, website maintenance, SEO services, funnel development, paid advertising, marketing strategy, CRM and automation setup, AI chatbots, AI receptionists, consulting services, and related digital marketing services. Specific deliverables will be outlined in the Client's Proposal, Invoice, Project Summary, or Scope of Work.

2. Project Approval

A project is considered approved once full payment is received, a deposit is received (if applicable), or written approval is provided by the Client. Upon approval, project scheduling and production may begin.

3. Payment Terms

Projects Under $5,000 — Unless otherwise agreed in writing, projects under $5,000 require payment in full before work begins.

Projects Over $5,000 — Projects exceeding $5,000 may qualify for a payment plan requiring a minimum 50% deposit. Any alternative payment arrangement must be agreed upon in writing. Failure to make scheduled payments may result in project suspension.

4. Refund Policy

Prior to Work Beginning — If a project has not started, Nayu Media may issue a refund at its sole discretion.

After Work Has Begun — Once work has started, payments become non-refundable due to time, labor, planning, strategy, design, and development costs already incurred, including discovery, planning, strategy, design, development, revisions, and consultation.

5. Client Responsibilities

The Client agrees to provide all requested materials necessary to complete the project, which may include logos, brand assets, images, videos, service information, product information, pricing, testimonials, copywriting, event information, and social media links. The Client is responsible for ensuring all materials submitted are accurate and legally owned or licensed.

6. Content & Copywriting

Unless specifically included in writing, the Client is responsible for providing website content such as homepage content, about content, service descriptions, product descriptions, event descriptions, pricing information, and FAQs. Nayu Media may edit content for clarity, formatting, grammar, and user experience purposes.

7. Project Timelines

Starter website projects are typically completed within 2-4 weeks. Larger custom projects may require additional time depending on complexity. Project timelines depend upon timely communication, asset delivery, Client approvals, and third-party systems, and may be extended if required materials are delayed.

8. Client Delays

Clients are expected to provide requested assets and information within ten (10) business days of request. Projects inactive for thirty (30) consecutive days due to missing client materials may be placed on hold. Projects inactive for more than sixty (60) days may be closed. A Project Reactivation Fee may apply before work resumes.

Current Reactivation Fee: $250

9. Revision Policy

Starter website projects include one (1) design revision round and one (1) content revision round. A revision round consists of one organized submission of requested changes. Design revisions include images, colors, layout adjustments, and section placement; content revisions include text updates, pricing updates, and information corrections. Additional revisions may incur additional fees.

10. Scope Changes

Any request outside the originally approved scope is considered additional work — for example, additional pages, new features, e-commerce functionality, membership systems, additional integrations, or new design concepts. Additional work requires a separate quote, written approval, and additional payment.

11. Intellectual Property

Upon full payment, the Client receives ownership of the final website content and assets provided specifically for their project. Nayu Media retains ownership of its design processes, frameworks, layout methodologies, internal systems, templates, and reusable design structures, and reserves the right to reuse general layouts, frameworks, workflows, and design concepts for future projects, as well as to maintain backup copies of completed projects for portfolio, archival, and recovery purposes.

12. Portfolio Rights

Unless otherwise agreed in writing, Nayu Media may display completed work in portfolio materials, marketing materials, social media, and case studies.

13. Third-Party Services

Nayu Media is not responsible for outages, pricing changes, policy changes, or performance issues related to third-party providers including but not limited to Wix, Stripe, PayPal, Google, Meta, YouTube, and domain providers.

14. Post-Launch Support

Website projects include seven (7) days of complimentary post-launch support, covering technical troubleshooting, functionality verification, and launch assistance. This does not include new pages, new features, redesign requests, or additional development.

15. Website Maintenance

Maintenance services are optional and provided under a separate maintenance agreement. Maintenance is not included unless specifically purchased.

16. Limitation of Liability

Nayu Media shall not be liable for indirect, incidental, special, or consequential damages arising from the use of services provided. Maximum liability shall not exceed the total amount paid by the Client for the specific project.

17. Dispute Resolution

Both parties agree to first attempt to resolve disputes through good-faith communication and mediation before pursuing legal action.

18. Governing Law

These Terms & Conditions shall be governed by the laws of the State of Alabama.

19. Changes to These Terms

Nayu Media reserves the right to update these Terms & Conditions at any time. The most current version will always be available on the Nayu Media website.

20. Promotional Offers

From time to time, Nayu Media may run limited promotional offers. The following terms apply to our current promotion:

$500 48-Hour Website Special — This promotional offer provides a professional three-page website (Home, Services, and Booking) with built-in online booking, mobile optimization, the client's own colors, photos, and brand, one (1) round of revision, and delivery within 48 hours of receiving all required materials and payment. A basic logo is provided unless the client supplies their own branding or images.

Eligibility — This offer is available to beauty professionals only (including but not limited to nail technicians, lash artists, estheticians, threading studios, makeup artists, wax specialists, and hair professionals) and to new clients only. It is available exclusively to those who arrive through our Instagram promotion.

Pricing — The $500 figure is a starting price. Additional pages, features, or add-ons may increase the total, which will be confirmed before work begins.

Conditions — Payment is required in full and upfront before work begins. Promotional slots are limited and offered on a first-come, first-served basis. This promotion runs through the end of July and may be modified or withdrawn at any time. The 48-hour delivery window begins once the client has submitted all required materials and completed payment. All other Terms & Conditions, including the Refund Policy, apply to this promotion.

21. Website Maintenance Plans

Nayu Media offers optional, recurring website maintenance plans (Essential, Momentum, Priority, and VIP Elite) as well as hourly support for clients not enrolled in a plan. The following terms apply to all maintenance and support services:

Scope — Maintenance plans cover updates to existing website content, including but not limited to text edits, image and video replacements, price and date changes, contact information updates, broken link fixes, and minor content additions. Maintenance does not include new website pages, redesigns, new branding or logo design, graphic or flyer design, copywriting, photography, videography, SEO campaigns, paid advertising, AI chatbot or receptionist setup, CRM implementation, new booking systems, e-commerce functionality, new forms or integrations, or website migrations. Any request outside the scope of maintenance will be quoted and billed separately.

Content Responsibility — All written content, pricing, photos, flyers, and marketing materials used in maintenance requests must be supplied by the client, unless a creative service has been separately quoted and agreed upon. The client is responsible for reviewing all submitted content before publication. Nayu Media is not responsible for errors contained within content that has been approved by the client.

Monthly Time — Each maintenance plan includes a set monthly allowance — either a number of included requests (Essential) or a number of update hours (Momentum, Priority, and VIP Elite). Unused time or unused requests do not roll over and expire at the end of each billing cycle.

Scheduling — Maintenance requests are completed during normal business hours and scheduled in the order received, unless rush service has been purchased. If requested materials are not received with sufficient time, Nayu Media cannot guarantee completion by a requested deadline. Maintenance requests and support questions should be sent to support@nayu.media.

Rush Requests — Rush requests are not included in any maintenance plan and are accepted solely at Nayu Media's discretion, depending on current availability. Rush service fees apply as published on the Website Care & Support page.

Billing & Payment — Maintenance is billed monthly in advance. Maintenance services begin after the first monthly payment is received. Future payments are due on the same day each month. Services may be paused if payment is not received by the due date. Billing questions, invoices, and payment issues can be directed to billing@nayu.media.

Cancellation — Clients may cancel a maintenance plan at any time. Cancellation takes effect at the end of the current billing cycle; the client remains responsible for payment through the end of that cycle.

Refunds — Maintenance payments are refundable only if the cancellation request is made before any work has been performed during that billing cycle. Once any maintenance work has been completed within a billing cycle, that month's payment is non-refundable.

Client Responsibilities — Clients enrolled in a maintenance plan are responsible for maintaining active hosting and domain registration, paying any third-party subscription fees, providing updated and approved content in a timely manner, and reviewing all requested changes before publication.

Contact

Nayu Media
info@nayu.media
www.nayu.media

Legal

Privacy
Policy

How Nayu Media collects, uses, and protects the information you share with us.

Effective Date: March 20, 2026  ·  Last Updated: May 20, 2026

This Privacy Policy explains how Nayu Media ("Company," "we," "our," or "us") collects, uses, and safeguards the information you provide when you visit our website, submit a form, or engage our services. By using our website, you agree to the practices described below.

1. Information We Collect

We collect information you voluntarily provide through our contact and booking forms, which may include your name, email address, phone number, business name, website URL, social media handles, and details about your business and goals. We may also automatically collect limited technical information such as your browser type, device, and general usage data through analytics tools.

2. How We Use Your Information

We use the information you provide to respond to your inquiry, schedule strategy calls, deliver and improve our services, send relevant communications about your project, and operate our business. We do not sell your personal information to third parties.

3. Form Submissions

When you submit a form on our website, the information is delivered to us by email and may be processed by a third-party form delivery service. A copy of your submission may also be sent to the email address you provide so you have a record of what you shared.

4. Third-Party Services

We rely on trusted third-party providers to operate our website and services, which may include form delivery, calendar scheduling, analytics, email, and advertising platforms such as Google and Meta. These providers process data under their own privacy policies, and we encourage you to review them.

5. Cookies & Analytics

Our website may use cookies and similar technologies to understand how visitors interact with our pages and to improve your experience. You can control or disable cookies through your browser settings, though some features may not function as intended if cookies are disabled.

6. Data Retention

We retain the information you provide for as long as necessary to respond to your inquiry, fulfill our services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your information at any time.

7. Data Security

We take reasonable measures to protect your information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is fully secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the right to access, correct, or delete the personal information we hold about you, and to opt out of marketing communications. To exercise any of these rights, contact us using the details below.

9. Marketing Communications

If we send you marketing emails, each will include an option to unsubscribe. You may opt out at any time, and we will continue to send only essential communications related to services you have engaged.

10. Children's Privacy

Our website and services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website, and the "Last Updated" date above will reflect the latest revision.

12. Governing Law

This Privacy Policy is governed by the laws of the State of Alabama.

Contact

If you have questions about this Privacy Policy or how we handle your information, contact us:

Nayu Media
info@nayu.media
www.nayu.media

Instagram Exclusive · Ends July 31

Your Website.
Live in 48 Hours.
Starting at $500.

For beauty professionals only — nail techs, lash artists, estheticians, threading studios, makeup artists, wax specialists, and hair pros of all kinds. New clients only.

Not Ready? Leave Your Info
48hrs
From payment to live website
$500
Starting price, yours forever
3
Pages — Home, Services, Booking

Here's Exactly What You Get

  • 3-page website — Home, Services, and Booking
  • Online booking system built in
  • Mobile optimized to look great on every phone
  • Your colors, your photos, your brand
  • One round of revision
  • Delivered in 48 hours
  • Hand it over to you completely — it's yours forever

A basic logo is included unless you provide your own branding or images. $500 is a starting price — additional pages or add-ons may increase the total, confirmed before any work begins.

Why This Matters

Your Google listing? Google owns that. Your Instagram? Instagram owns that. Your Booksy, GlossGenius, or Square booking page? They own that too. Any platform can change its algorithm, raise its prices, or shut your account down tomorrow — and there's nothing you can do about it.

A website is the one thing on the internet that is 100% yours. You started your business because you wanted ownership. Your online presence should be no different.

In 48 Hours, Here's What Happens

1
You book your spot
Grab a free call or leave your info below.
2
We collect your details
Your photos, colors, services, and pricing.
3
Your website goes live
Within 48 hours of payment — yours to keep.

No back and forth for weeks. No tech confusion. No waiting.

Slots Are Limited

This offer runs through the end of July, and spots go fast. Payment is required upfront to lock in your 48-hour build.

Not Ready to Book? Leave Your Info

We'll follow up so you don't lose your spot.

Nayu Media · info@nayu.media

Website Care & Support

You built the business.
We'll mind the website.

Real people keeping your site accurate, current, and running — so it never lands back on your to-do list.

Choose Your Plan

The more time we hold for you, the more we take off your plate.

Essential
$197/mo
Up to 5 small requests / month
Fixed within 7 business days

You send it, we fix it. Built for the business that only needs the occasional tweak.

  • Text & content updates
  • Pricing, hours & availability updates
  • Image, video & PDF swaps
  • Broken link fixes
  • Monthly website health check
  • Email support for every request
Most Popular
Momentum
$397/mo
2 hrs / month
e.g. 2–3 content updates, a banner swap, and a popup refresh
Fixed within 3–5 business days · higher priority

Everything in Essential, with faster turnaround for businesses that update often.

  • Everything in Essential
  • Faster turnaround & scheduling priority
  • Homepage banner & popup swaps
  • Multiple updates per month
  • Greater flexibility for ongoing changes
  • Ideal for sites updated a few times a month
Priority
$697/mo
4 hrs / month
e.g. a seasonal promo build, 2 popups, plus a few smaller updates
Fixed within 3–5 business days · priority status

This is where we start managing your site, not just editing it.

  • Everything in Momentum
  • We contact hosting/support on your behalf
  • Popups & coupon setup from your assets
  • Seasonal updates & health monitoring
  • Quarterly review + strategy notes
  • Best for weekly promos & frequent changes
Fully Managed
VIP Elite
$1,500/mo
8 hrs / month
e.g. ongoing monitoring, multiple promos, and hands-on strategy support
Top priority · we find issues before you do

A dedicated partner watching your site full time — you never have to think about it again.

  • Everything in Priority
  • Ongoing, proactive site monitoring
  • Regular performance reports
  • Dedicated point of contact
  • Ongoing strategy & improvement ideas
  • Best for sites needing constant attention

Custom plans available for larger needs. Unused time doesn't roll over. Every plan is handled within its stated window, not on-demand — that's what lets us keep every client's site in great shape, not just the loudest request of the day.

The Fine Print, Made Clear

What maintenance covers — for any kind of business.

Real estate, wellness, hospitality, creative — if it's your existing site, this is what's covered. All content, pricing, and photos are supplied by you unless we've separately quoted design work.

Included
  • Text & content updates
  • Image & video replacements
  • Replacing existing PDFs
  • Pricing, hours & availability updates
  • Contact information updates
  • Link updates & broken link fixes
 
  • Minor formatting adjustments
  • Publishing client-approved content
  • Small content additions
  • Monthly website health check
  • General upkeep & light troubleshooting
  • Email support on active requests
Does NOT Include
  • New website pages
  • Website redesigns
  • New branding or logo design
  • Graphic, flyer & business card design
  • Copywriting
  • Photography & videography
 
  • SEO campaigns & paid ads
  • Social media management
  • AI chatbot / receptionist setup
  • CRM implementation
  • New booking or e-commerce systems
  • Website migrations

Anything outside this list gets scoped and quoted as its own project — never quietly added to your plan.

No Plan? No Problem

Support Without a Plan

$125/hour, 1-hour minimum

Updating pricing, uploading photos, editing copy, general troubleshooting — handled one time, whenever you need it.

Scheduled around our current availability. Not guaranteed same-day. Plan clients receive a guaranteed turnaround window; hourly support does not.

Need It Sooner?

Rush Requests

Next business day$250
Same-day$450
Weekend / holiday$850

Not included in any plan. Accepted at our discretion, based on availability.

One-Time
$125/hr
1-hour minimum · booked as needed · no guaranteed window
vs
Essential Plan
$197/mo
Guaranteed 7-day turnaround · every month · standing priority
Why a Plan, Not Just Hourly

You're not just paying for the work.

The hourly rate isn't about whether the job gets done — it will. A plan is about certainty: you're not negotiating timing or wondering if this week works for us. Hourly support is real and available, but it comes with no promise of when. A plan comes with a clock that's already running in your favor.

Good to Know

The policies that keep this fair for everyone.

01
Time doesn't roll over. Unused minutes or hours expire at the end of each billing cycle.
02
You approve before it's live. We're not responsible for errors in content you've already approved.
03
Materials in, deadline honored. If content arrives late, we can't guarantee your requested date.
04
Business hours, in order received. Unless rush service has been purchased.
05
We're not on standby 24/7. Every plan's window is the response time you can count on — not an always-on promise.
06
Keep the lights on. Hosting, domain, and any third-party subscription costs stay with you.
Payment

Accepted Methods

Credit / Debit Card (AutoPay)
Zelle

Maintenance begins after your first payment. Future payments are due the same day each month; service may pause if payment is late.

Need Something Done?

Submit a maintenance request below, or reach out directly if you have a question first.

Email Support
FAQ

Common Questions

Think about how often you'll need to touch your site each month. A few updates a month — Essential covers it. Two or three updates a month — Momentum fits. If you're running seasonal promos and need changes two or three times a week, Priority is the better fit. If things are happening constantly and you need regular, ongoing updates, VIP Elite is built for that. Still not sure? Reach out and we'll help you figure it out.

It's not one sitting or one dedicated block — it's a monthly allowance you draw from as needed. On Essential, that means up to 5 small, clearly described requests a month — a text change, a photo swap, a link fix, each counting as one. On Momentum, Priority, and VIP Elite, it works the same way but in hours: a five-minute text change today, a fifteen-minute photo swap next week, and a ten-minute link fix later all pull from the same pool and add up across the month. Either way, you're not paying for a single session — you're paying for an allowance you can use however and whenever you need it within your billing cycle.

On Essential, extra requests beyond the monthly 5 are billed at our standard hourly rate ($125/hour) or simply carried to next month's request count if it's a smaller ask. On the hourly plans, extra time is billed at that same $125/hour rate. Either way, you can also upgrade to a higher tier if you're consistently going over — which usually means it's time for the next plan up anyway.

Yes. You can move up or down as your needs change. Changes take effect at the start of your next billing cycle.

A request is a single, clearly described update — like "update our summer hours" or "replace this photo on the homepage." Bundling several small changes into one message when you reach out is completely fine and still counts efficiently against your plan's time.

VIP Elite includes proactive monitoring, so we're often the first to notice something's wrong and start working on it. On other plans, if you notice your site is down, reach out right away — it will be treated with urgency, though rush fees may apply outside your plan's normal turnaround window.

You can cancel anytime. It takes effect at the end of your current billing cycle, and you're only responsible for payment through that cycle — no long-term contract.

Reach out anytime at support@nayu.media — we're happy to help, whether it's a quick question about your plan or something you're not sure how to categorize.

Website Care & Support

You built the business.
We'll mind the website.

Real people keeping your site accurate, current, and running — so it never lands back on your to-do list.

What Is Website Maintenance?

Your site should never sit still — but you shouldn't have to be the one moving it.

A website isn't "done" the day it launches. Prices change, hours change, photos need swapping, seasonal promos come and go. Maintenance means you send us what needs to change, and we make it happen — without you having to touch code, dig through a website builder, or figure it out yourself.

What a Request Actually Looks Like

Real examples, so there's no guessing.

Text & Content
"Can you update our hours for the holidays?"
"Please change the wording on our About page."
Pricing & Availability
"Our service prices went up — can you update the site?"
"We're fully booked through March, update the calendar."
Photos & Media
"Swap the homepage photo for this new one."
"Replace our old team photo with the updated group shot."
Promos & Seasonal
"Add a banner for our Black Friday sale."
"Set up a popup announcing our new location."
Links & Fixes
"This button isn't working, can you take a look?"
"Our booking link changed — please update it everywhere."
Bigger Updates
"We're launching a new service, can you add it?"
"Add a coupon code section for our spring promo."

Every request starts the same way — you tell us what you need, in plain language. No tickets to file, no dashboards to learn.

How Our Plans Scale

The more support you need, the more of our time we set aside for you.

Light Touch
For businesses that only need occasional updates — a few small requests a month.
Standard turnaround
Regular Updates
For businesses updating content, photos, or promos a few times a month.
Faster turnaround & scheduling priority
Active Management
For businesses running seasonal promos and needing proactive support, not just requests.
Priority status & support coordination on your behalf
Fully Managed
For businesses that want a dedicated partner watching the site full time.
Top priority, proactive monitoring & strategy support

Every business is different — we'll recommend the right level of support once we understand how your site is used. Reach out and we'll walk you through it.

The Fine Print, Made Clear

What maintenance covers — for any kind of business.

Real estate, wellness, hospitality, creative — if it's your existing site, this is what's covered. All content, pricing, and photos are supplied by you unless we've separately quoted design work.

Included
  • Text & content updates
  • Image & video replacements
  • Replacing existing PDFs
  • Pricing, hours & availability updates
  • Contact information updates
  • Link updates & broken link fixes
 
  • Minor formatting adjustments
  • Publishing client-approved content
  • Small content additions
  • Monthly website health check
  • General upkeep & light troubleshooting
  • Email support on active requests
Does NOT Include
  • New website pages
  • Website redesigns
  • New branding or logo design
  • Graphic, flyer & business card design
  • Copywriting
  • Photography & videography
 
  • SEO campaigns & paid ads
  • Social media management
  • AI chatbot / receptionist setup
  • CRM implementation
  • New booking or e-commerce systems
  • Website migrations

Anything outside this list gets scoped and quoted as its own project — never quietly added to your plan.

Want to Know More?

Tell us a bit about your site and how often it needs updates — we'll recommend the right level of support and walk you through pricing.

Email Us →

Nayu Media

Maintenance Request

Submit a Request

Select your plan, check what you need, and tell us the details — one clear request beats five scattered texts.

Step 1

Your Plan

Standard turnaround: 7 business days. Requests are handled in the order received, during normal business hours. We're not on standby nights, weekends, or holidays — see rush options below if you need it sooner.
Step 2

What Do You Need?

Check what applies, then tell us the specifics in the box underneath. Only the categories included in your plan are shown below.

Step 3

Need It Sooner?

Rush service is not included in any plan and is billed separately.

We do not work from Friday sunset through Saturday sunset, no exceptions. Rush requests during this window will be handled after Saturday sunset.
Step 4

Your Info

So we know who this is from and which site we're updating.

Requests go directly to our support team and are handled in the order received.

Nayu Media

Book a Call

We Want to Work
With You

Already sure you want to work with us? Book your free strategy call below. Still gathering info? Scroll down and tell us about your business — we will reach out within 24–48 hours.

Ready to Book?

Pick a Date & Time

For clients who are ready to move forward — choose a slot that works for you and we will see you on the call.

not ready to commit? tell us about your business

Your Information
What Are You Looking For?
Paid Media — Tell Us More
Web Design — Tell Us More
AI Systems — Tell Us More
Anything Else?

We review every submission personally and respond within 24–48 hours. This is not a sales trap — if we are not a fit, we will tell you directly.

✓

Thank You — We Got It!

We will review your submission and reach out within 24–48 hours to schedule your strategy call. We look forward to learning more about your business.

Already sure you want to work with us? Skip the wait and book your call now.

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